A package holiday consists of 2 or more parts. In our case 2 parts could (but not limited to) be:
A trip not classed as a package is a singular item. For Example:
If something goes wrong with your trip - such as the room you were given wasn’t what was advertised, the food was inedible or even if there was an injury or illness caused by a company - the onus is on us to put it right.
You must contact us immediately so we can rectify this issue.
We are obliged to:
We can charge a fee for helping you if the difficulty was caused by something you did or your own negligence, but the fee must not be unreasonable or not exceed the actual costs incurred by the organiser.
However if we can prove that something went wrong because of something you or a company totally unconnected to the package deal did, or there were unforeseeable or extraordinary circumstances, then we may not have to pay out compensation.
If after departure a significant proportion of the services contracted for is not provided, or we become aware that they will be unable to procure a significant proportion of them we must:
If any essential part of your package holiday is changed significantly, except the price, you can cancel without paying termination fees.
An essential part of the package could be any one of the following:
If you want to cancel for any other reason, you can terminate the contract but you’ll lose an amount based on our Terms & Conditions.
Financial Failure Insurance (FFI)
You are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form if in the unlikely event of us becoming insolvent.