You have the right to expect the package holiday you paid for. If we fail to provide that we are responsible for putting this right.
What is a Package?
A package holiday consists of 2 or more parts. In our case 2 parts could (but not limited to) be:
Accommodation & Tennis
Accommodation & Transfers
Tennis & Transfers
What is not a Package?
A trip not classed as a package is a singular item. For Example:
Tennis & Hosting Only
What if something goes Wrong?
If something goes wrong with your trip - such as the room you were given wasn’t what was advertised, the food was inedible or even if there was an injury or illness caused by a company - the onus is on us to put it right.
You must contact us immediately so we can rectify this issue.
We are obliged to:
Give you information about health services, local authorities or consular assistance
Help you make long distance calls or other forms of contact so you can find other travel arrangements.
We can charge a fee for helping you if the difficulty was caused by something you did or your own negligence, but the fee must not be unreasonable or not exceed the actual costs incurred by the organiser.
However if we can prove that something went wrong because of something you or a company totally unconnected to the package deal did, or there were unforeseeable or extraordinary circumstances, then we may not have to pay out compensation.
What if we change your Package?
If after departure a significant proportion of the services contracted for is not provided, or we become aware that they will be unable to procure a significant proportion of them we must:
Make suitable alternative arrangements, at no extra cost to you, for the continuation of the package and will, where appropriate, compensate you for the difference between the services to be supplied under the contract and those actually supplied
If it is impossible to make arrangements, or these are rejected by you for good reason, the we will, where appropriate, provide you with equivalent transport back to the place of departure or to another place to which you have agreed and will, where appropriate, compensate you.
Can you cancel your Package Holiday?
If any essential part of your package holiday is changed significantly, except the price, you can cancel without paying termination fees.
An essential part of the package could be any one of the following:
the precise accommodation, standard of accommodation and accommodation facilities
the type and standard of transport
the place of departure and destination
any facility or service advertised or promoted as forming a part of the package
If you want to cancel for any other reason, you can terminate the contract but you’ll lose an amount based on our Terms & Conditions.
What if we go bust?
Financial Failure Insurance (FFI)
You are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form if in the unlikely event of us becoming insolvent.