OVERSEAS BOOKINGS

FAQs

Your Question’s Answered

Whether it’s your first or tenth trip with Active Away, we’ve tried to answer some of our most common questions below.

Please visit this link to view our live Tennis Holiday availability

Please visit this page to see our live Tennis Clinic availability

Following on from feedback in 2021, we removed flights as part of the package. .

The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.

a) Would I have a normal Double Bed if I pay the Single Occupancy Supplement? Yes - some resorts do offer a slightly smaller double bed however.
b) Why do I have to pay the Single Occupancy Supplement? Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’ 
c) How do I know what the Single Occupancy Supplement is? You’ll see this listed on our dates page, locations page & booking form.

Our Single Occupancy Supplements can change price for 2 reasons:

1. Early Booking Discount - If we have an early booking discount with a hotel, we often pass this on to our clients. However once this discount ends, we do need to change the supplement price.

2. Sold out of Single Occupancy Rooms - We do only get a certain number of Single Occupancy rooms at some hotels. This means when we are sold out of rooms at the lower rate, the rate may need to increase.

- We don't make any margin on the Single Occupancy Supplement. We actually even pass any early booking discount we get with hotels to our clients. 

- We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.

We don't offer the option to share a room with someone you don't already know.

One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here's a little more information:

You will Play Up & Play Down - There will be times during your Active Away Tennis Holiday where you 'Play Up a level' (maybe even against the coaches) and also times where you'll 'Play Down a Level.' We try to make this as even as possible.

Tennis Standards - Please visit this page to see our self rating guide.

Changing Groups - Please never be afraid to speak to your host about changing groups if you feel over/under challenged.

Yes! We have created a handy tool here to help you search for flights, with our partner SkyScanner.

They aren't included with our base package, but can be added on the booking page. You can read more about Airport Transfers here.

Please see this page for all of the information on Airport Transfers.

Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part - for example: Accommodation & Tennis.

Your holiday will be hosted by one of our highly trained tennis experts. They are an LTA Level 4/5 Qualified Coach, extremely personable and friendly!

- You can only use 1 Discount Code per Tennis Holiday.

- If you are struggling to find where to apply your discount code please check this image.

- Referral discounts do 'Stack' on top of normal discount codes, please Contact Us in this eventuality.

Yes! We will send you a link to join the group close to your holiday.

1. Tennis Holiday & Overseas Trip Date Changes

My holiday start date is 85+ days from today

- I'm adding extra nights to my trip. There is no admin fee involved, however you may have to pay the Bespoke Transfer Cost.

- I want to change to a completely different holiday. - There is a £50pp charge to change your trip to a different holiday.

My holiday start date is 0-85 days from today - Unfortunately we are not able to change your holiday in this period and this would result in a loss of deposit. 

2. Tennis Holiday & Overseas Trip Name Changes

Name Change - Name changes for overseas events are dependant on the hotel and are on a case by case basis. Name changes are chargeable at £15pp.

- There are some instances where we may have an early booking offer with the hotel and changing a name may result in losing this early booking discount. In this case you would lose any discount or be charged an additional £100pp.
- Some hotels do not allow name changes.

3. Cooling Off Period

We do not offer a cooling off period, apart from our Calendar Launch. In this case any overseas booking more than 250 days in advance can be changed without penalty due to flights not being released yet. 

4. Other Eventualities

Injury - For overseas trips, Travel Insurance should be your port of call. 

Discount - We reserve the right to remove any discount from a booking invoice once a change has been made. 

Credit Notes - In some instances a change will result in a credit note if the upcoming calendar has not yet been released.

5. How do I make a change?

Contact Us Form - Please use the Contact Us Form here and provide as much information as possible.

Hold Luggage only!

It is a CAA Requirement for your Tennis Racket to be in your hold luggage, we do not recommend risking trying to bring it as hand luggage.

Aircraft companies are supposed to remove tennis rackets from the plane if seen being brought as hand luggage. 

Don't worry - just please complete this form with your new Transfer Information.

You don't have to do the full programme if you don't want to! We have all levels of fitness on our holidays - from 21 - 80 year olds. We would recommend a basic level of fitness.

Please visit our Self Rating Guide here.

We operate on the following payment terms:

  • 35% Deposit at the time of Booking
  • Balance Payment 12 Weeks before Travel

Our Tennis Program focuses on making you a more competent and confident doubles player. 

If you want to play singles, courts can be booked outside of the program times or paid individual lessons  are available with the coaching team. 

Without a doubt! Socialising is one of our biggest USP’s outside of our tennis coaching program and one of the reasons we have repeat customers. Many of our clients come alone and meet friends for life on court during our morning program sessions as well as in the social play where you get a chance to play with virtually everyone in the group as the week goes by. Off the court, we love to create lasting memories by eating together and heading to evening entertainment events in the evening.

P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.

Levels range from beginner to advanced depending on the week. If you feel under or over challenged at any point, our team is there to meet your expectations as best as they can. During the morning session court allocation is based on level whilst in social play, it is a unique opportunity to play with and get to know everyone on the week.

P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.

If you would like a challenge, need some confidence, have something specific you want to work on or want to go over a session from our program, your coaching team are available for paid individual lessons outside of the Tennis Program.

P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.

FAQ's - Tennis Holidays
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TENNIS CLINIC BOOKING

FAQ's

For all questions Tennis Clinic related!

A fun filled day of improving your doubles! Your questions answered below.

Please visit this page to see our live Tennis Clinic availability

Please visit this link to view our live Tennis Holiday availability

No lunch is not included, but our venues provide the opportunity to purchase lunch on site.

We've just revamped our Tennis Programme and from June 2022 onwards we no longer have video analysis included.

Please check on this itineraries page for details of start times.

One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here's a little more information:

You will Play Up & Play Down - There will be times during your Active Away Tennis Holiday where you 'Play Up a level' (maybe even against the coaches) and also times where you'll 'Play Down a Level.' We try to make this as even as possible.

Tennis Standards - Please visit this page to see our self rating guide.

Changing Groups - Please never be afraid to speak to your host about changing groups if you feel over/under challenged.

You'll get a text from your host before the clinic with details of where and when to meet them.

Yes - our clinics are always indoors.

Your Host will be one of our expertly trained team. LTA Level 4/5 Coaches, personable, friendly and knowledgeable.

Your Coaches will be LTA Level 2/3/4/5 qualified coaches who have passion, energy and knowledge.

Please visit our itineraries page.

We don't reveal our Celebrity Coaches until a week before the event starts! However some of our pro's include Marcus Willis & Jonathan Marray.

1. Tennis Clinic & UK Event Date Changes

My clinic start date is 30+ days from today - In this case, we will charge a £5pp admin fee for changing your booking.

My clinic start date is 7-30 days from today - In this case, we will charge an admin fee of £15pp.

My clinic start date is 0-7 days from today - We are not able to offer changes in the 7 days before a clinic. This is due to us confirming the coaching team, courts and the inability to resell your space. If you can find a replacement, we are able to do a name change. If you can't find a replacement you will unfortunately lose the amount you've paid.

2. Tennis Clinic & UK Event Name Changes

Name Change - Name changes for UK events are free of charge.

3. Other Eventualities

Injury - For UK events, please see the date change section above.

Discount - We reserve the right to remove any discount from a booking invoice once a change has been made. 

Credit Notes - In some instances a change will result in a credit note if the upcoming calendar has not yet been released.

4. How do I make a change?

Contact Us Form - Please use the Contact Us Form here and provide as much information as possible.

- You can only use 1 Discount Code per Tennis Clinic.

- If you are struggling to find where to apply your discount code please check this image.

- Referral discounts do 'Stack' on top of normal discount codes, please Contact Us in this eventuality.

Please visit our self rating guide here.

We do not offer singles play on our Tennis Clinics. Our one day or weekend long Clinics focus on making you a more competent and confident doubles player. 

FAQ's - Tennis Clinics
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