OVERSEAS BOOKINGS
FAQs
Your Question’s Answered
Whether it’s your first or tenth trip with Active Away, we’ve tried to answer some of our most common questions below.
How do I find out how many spaces you have left?
Are flights included?
Following on from feedback in 2021, we removed flights as part of the package. .
What is the Single Occupancy Supplement?
The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.
Can I share a room with someone I don't know?
We don't offer the option to share a room with someone you don't already know.
How do I know what level Tennis to put?
One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here's a little more information:
You will Play Up & Play Down - There will be times during your Active Away Tennis Holiday where you 'Play Up a level' (maybe even against the coaches) and also times where you'll 'Play Down a Level.' We try to make this as even as possible.
Tennis Standards -
- Beginner - Someone who is very new to tennis.
- Improver - Someone who can play all of the shots and hold a rally competently.
- Intermediate - Someone who is confident competing in team matches.
- Advanced - Someone who competes in regular team tennis for their club (1st/2nd team).
Changing Groups - Please never be afraid to speak to your host about changing groups if you feel over/under challenged.
Can you recommend/help me with flights?
Yes! We have created a handy tool here to help you search for flights, with our partner SkyScanner.
Are airport transfers included?
They aren't included with our base package, but can be added on the booking page. You can read more about Airport Transfers here.
How do the Airport Transfers work?
Please see this page for all of the information on Airport Transfers.
Am I financially protected?
Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part - for example: Accommodation & Tennis.
Who will host my holiday?
Your holiday will be hosted by one of our highly trained tennis experts. They are an LTA Level 4/5 Qualified Coach, extremely personable and friendly!
I have a discount code! How does that work?
- You can only use 1 Discount Code per Tennis Holiday.
- If you are struggling to find where to apply your discount code please check this image.
- Referral discounts do 'Stack' on top of normal discount codes, please Contact Us in this eventuality.
Is there a WhatsApp group for my trip?
Yes! We will send you a link to join the group close to your holiday.
Can I change my holiday?
We look at changes on a case by case basis, however our normal Terms & Conditions will apply. Please get in touch here if you'd like to change your holiday.
Normally booking changes incur a £15pp admin fee for Tennis Clinics and £25pp for Tennis Holidays.
How do I bring my Tennis Racket with me?
Hold Luggage only!
It is a CAA Requirement for your Tennis Racket to be in your hold luggage, we do not recommend risking trying to bring it as hand luggage.
Aircraft companies are supposed to remove tennis rackets from the plane if seen being brought as hand luggage.
My flight time changed & I have a transfer booked with you!
Don't worry - just please complete this form with your new Transfer Information.
What level of fitness do I need?
You don't have to do the full programme if you don't want to! We have all levels of fitness on our holidays - from 21 - 80 year olds. We would recommend a basic level of fitness.
What level of tennis do I need?
We accept all levels of tennis on our tennis holidays, however our typical client is someone who loves doubles & plays 1-3 times a week at their club.
When & How much do I pay?
We operate on the following payment terms:
- 35% Deposit at the time of Booking
- Balance Payment 12 Weeks before Travel
What if I want to play singles and not doubles?
Our Tennis Program focuses on making you a more competent and confident doubles player.
If you want to play singles, courts can be booked outside of the program times or paid individual lessons are available with the coaching team.
Are Active Away Events Solo Traveller friendly?
Without a doubt! Socialising is one of our biggest USP’s outside of our tennis coaching program and one of the reasons we have repeat customers. Many of our clients come alone and meet friends for life on court during our morning program sessions as well as in the social play where you get a chance to play with virtually everyone in the group as the week goes by. Off the court, we love to create lasting memories by eating together and heading to evening entertainment events in the evening.
P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.
What is the level like and will I be matched up accordingly?
Levels range from beginner to advanced depending on the week. If you feel under or over challenged at any point, our team is there to meet your expectations as best as they can. During the morning session court allocation is based on level whilst in social play, it is a unique opportunity to play with and get to know everyone on the week.
P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.
Is there an opportunity for private coaching?
If you would like a challenge, need some confidence, have something specific you want to work on or want to go over a session from our program, your coaching team are available for paid individual lessons outside of the Tennis Program.
P.S. If you prefer alone time this is never a problem. Our principles are set so that across the week, we create lasting memories between coaches and players through the sport we all love.
