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TENNIS & SKI HOLIDAY BOOKING

Terms & Conditions

Travelling Abroad

We appreciate travelling abroad is a big deal! We’ve taken every possible step to put you as the customer first, but please do have a good read through our Terms & Conditions to make sure you are comfortable before you book a trip with us.

If your trip includes 2 parts, sold within the same Package (for example Accommodation & Tennis) then your trip is fully protected through the Package Travel Regulations, which you can read more about here.

If your trip only includes 1 part (for example Accommodation Only) then your trip will not be protected through the Package Travel Regulations.

The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to a member is protected by the Travel Trust Association. 
You can read more about the TTA here.

If your booking start date is within the next 12 weeks - We require payment in full.

If your booking start date is not within the next 12 weeks - We require a 35% Deposit & the 65% Balance Payment 12 weeks before the start date of the holiday.

Age to Make a Booking - The minimum age to make a booking is 18 Years Old.

We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account.
The contract exists between us after you have received a confirmation invoice - normally instantly after you make your payment.
We shall not be liable if any of the information you have provided to us is incorrect.
A final confirmation including your accommodation and sporting details will be sent out to you two to three weeks prior to departure. Please check these again carefully as timings can vary. However, if there are any changes we will make every effort to ensure you are informed before this stage.

Minor Amendments - These do not involve a change of departure date or accommodation, but which do require a new confirmation invoice, will incur a standard administration fee of £15.

Large Amendments - These include changes within your party, date changes, new accommodation etc. May result in a loss of your deposit, at our discretion.

Balance Payments are due 12 weeks before the start date of your holiday.
A reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.

We act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf including but not limited to flights, hotels, and transfers (“Travel Service”). When making your booking, our service is only to arrange for you to enter into a contract with the individual provider of the Travel Service in question (the “Service Provider“), and to agree payment terms between you and that Service Provider. We act as the agent of the Service Provider, except where we state to the contrary in these Terms and Conditions. The Service Provider will either be the principal supplier of the Travel Service, and therefore the party supplying the Travel Service to you, or the agent of the principal. When the Service Provider is acting as an agent, its role will be to enter you into a contract with the principal supplier of the Travel Service. The terms and conditions of the Service Provider will also apply to your booking.

You or any member of your party may cancel your booking, or part of it once it has been confirmed, but the instructions will only be valid in writing. Your written instructions should be emailed to us here.

To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your holiday insurance.

Cancellation Charges (before start date of holiday)

  • More than 70 Days – Lose Deposit
  • 69-49 Days – Lose 50% or Deposit if greater
  • 48-29 Days – Lose 75% or Deposit if greater
  • 28-15 Days – Lose 90% or Deposit if greater
  • 14 Days or Less – Lose 100% (Including ‘no show’ or leaving early.)

Cancellation of individual Passengers Within a Party

In addition to the above cancellation charges, this may also mean re-invoicing of the remaining passengers at our list prices for the new party size. 

Cancellation of 2 Separate Parties Sharing a Room

In this example we have 'Sally' & 'Lucy' sharing a Twin Room. 'Sally' cancels her holiday. 'Lucy' would then be liable to pay any Single Occupancy Supplement.

We plan the arrangements for our holidays many months in advance and though it is unlikely that we will have to make any changes to confirmed arrangements it does occasionally happen.

We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. 

Major Changes

  • Change of Hotel
  • Change of Destination
  • Change of Dates by more than 24 Hours
  • Not enough people on the holiday to make it viable.

In the case of any of the above major changes you will have the below 4 options:

  1. Accept the Arrangements (confirmation in writing will be required, and once the change has been accepted you cannot then change your mind).
  2. Rebook onto one of our other trips.
  3. Receive a Credit Note for the full amount of your holiday.
  4. Receive a Full Refund.

Minor Changes

  • Change of Board Basis (compensation will be provided for any downgrade)
  • Change of Holiday Host
  • Change of Tennis Court Surface
  • Change to Airport Transfer

For minor changes, no compensation will be provided, however we will inform you at the earliest opportunity.

 

If we are force to cancel your holiday, we will provide you with the below options:

  1. Provide Alternative Arrangements (confirmation in writing will be required, and once the new holiday has been accepted you cannot then change your mind).
  2. Rebook onto one of our other trips.
  3. Receive a Credit Note for the full amount of your holiday.
  4. Receive a Full Refund.

We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.

Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy. A standard British Passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa – please check before booking your holiday. All passports, visa, travel insurance, health certificate requirements and foreign advice are your responsibility. Active Away Ltd accept no responsibility for any delay or expenses incurred through any irregularity in your documents.

It is imperative that you are adequately insured for overseas holidays, ensuring your policy particularly covers medical expenses & emergency treatment. This, amongst other benefits, will provide cover in the event of cancellations or curtailment due to injury. Injuries do occur from time to time in sport and we do not want our clients to lose out financially because of them.

At certain times during the year it is necessary for maintenance to take place on Golf courses, Tennis Courts, Squash courts, Bowls and other facilities on the Resorts. We cannot be held responsible for any maintenance or emergency work that may be necessary to any of these facilities at the time of your visit. Neither can we be held responsible for any building improvements or renovation on the Resorts in the vicinity of your accommodation.

Limited rainfall and climatic fluctuations can often affect the supply of water and electricity, which may result in cuts – these are usually of a short duration and you are asked to be tolerant. In hot climates please be prepared to encounter the indigenous environmental conditions, e.g. insects. The water supplies in our resorts may be suitable for consumption, but we recommend bottled water for drinking.

You will appreciate that many people and companies, over whom Active Away has no control, are involved in the planning and provisions of your holiday. Active Away Ltd has taken all reasonable steps to ensure that the supplier of services provided are of an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury or illness to you or any member of your party. You should note: Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Active Away Ltd, its servants or agents. No Liability can be accepted for any negligent acts or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability. We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangements. We shall not be responsible in the event that any named host coach is not available as a consequence of injury, illness or any other reason beyond our control.

In the unlikely event of there being something not to your liking whilst you are on a holiday that is in our direct control, you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted via email to us here no later than 28 days after your date of return, in writing. We will not accept liability in respect of claims received outside this period.

We do not accept any responsibility in the event of inclement weather to the Sports programmes, which may need to be rearranged. Every effort will be made to make up lost hours but this cannot be guaranteed. Our Clients freely accept the risk that weather conditions may affect in whole or part the number of hours to be provided. Tennis, Golf, Water sports and other sports centres at all our Resorts reserve the right to cancel or revise published programmes and events at their discretion.

Bookings are accepted on condition that participants are physically and mentally fit, and able to cope reasonably with the demands of the holiday without assistance from our tour leader or other party member. It is your responsibility to ensure that you and your party are aware of the nature and demands of the holiday arrangements before booking. We reserve the right to exclude you from individual sports or activities or from the sporting and activity programme as a whole if in the reasonable opinion of our tour leader the demands of the sport would be detrimental to the interests or safety of you or the group as a whole. In the event that our tour leader deems such a decision is necessary we will reasonably endeavour to make alternative arrangements but will not be liable for any additional costs incurred or to provide any refund for missed activities. We also reserve the right to refuse any booking for a holiday where we are not satisfied that the applicant’s health, fitness or experience is appropriate to the holiday selected. Should you suffer from a mobility impairment, disability or medical condition relevant to your participation in the holiday arrangements this must be declared to us (in addition to any declaration made for insurance purposes) at or before the time of booking. You must advise us of any impairment, medical condition or disability which may affect your active participation in the holiday arrangements develops after your booking has been confirmed. If we feel that we cannot meet your needs, we reserve the right to decline or cancel your booking. In the event of illness or injury relating to you or your party, we may make such arrangements as we see fit and recover the costs thereof from you.

Active Away Terms & Conditions

TENNIS CLINIC BOOKING

Terms & Conditions

UK Based Events

Our UK events are extremely popular. Rest assured, we make sure everything runs smoothly, but please read our Terms & Conditions below before booking.

We require the full total for your clinic booking at the time of booking.

Changes

Changes are not permitted to your clinic, and will result in the loss of the full amount you've paid. This is due to our staffing & pre-booking requirements.

However you can contact us & we will consider your change request on a case by case basis. The earlier you contact us the more likely you have of your change being accepted.

Please Email Us Here.

Cancellation

Should you wish to cancel your booking, you will lose the full amount you've paid.

We plan the arrangements for our clinics many months in advance and though it is unlikely that we will have to make any changes to confirmed arrangements it does occasionally happen.

We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible.

Major Changes

  • Change of Venue
  • Change of Date

In the case of any of the above major changes you will have the below 4 options:

  1. Accept the Arrangements (confirmation in writing will be required, and once the change has been accepted you cannot then change your mind).
  2. Rebook onto one of our other trips.
  3. Receive a Credit Note for the full amount of your clinic.
  4. Receive a Full Refund.

Minor Changes

  • Change of Start Time
  • Change of Court Surface
  • Change of Coaches

For minor changes, no compensation will be provided, however we will inform you at the earliest opportunity.

Cancellation

In we cancel  you will have the below 3 options:

  1. Rebook onto one of our other trips.
  2. Receive a Credit Note for the full amount of your clinic.
  3. Receive a Full Refund.

We reserve the right at our absolute discretion to terminate without notice the clinic arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their clinic thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away has no control over the behaviour of persons at the venue and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.

In the unlikely event of there being something not to your liking on your clinic which is in our direct control, you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted via email to us here no later than 28 days after the end of your clinic.

Bookings are accepted on condition that participants are physically and mentally fit, and able to cope reasonably with the demands of the clinic without assistance from our tour leader or other party member. It is your responsibility to ensure that you and your party are aware of the nature and demands of the clinic arrangements before booking. We reserve the right to exclude you from individual sports or activities or from the sporting and activity programme as a whole if in the reasonable opinion of our tour leader the demands of the sport would be detrimental to the interests or safety of you or the group as a whole. In the event that our tour leader deems such a decision is necessary we will reasonably endeavour to make alternative arrangements but will not be liable for any additional costs incurred or to provide any refund for missed activities. We also reserve the right to refuse any booking for a clinic where we are not satisfied that the applicant’s health, fitness or experience is appropriate to the clinic selected. Should you suffer from a mobility impairment, disability or medical condition relevant to your participation on the clinic arrangements this must be declared to us (in addition to any declaration made for insurance purposes) at or before the time of booking. You must advise us of any impairment, medical condition or disability which may affect your active participation in the clinic arrangements develops after your booking has been confirmed. If we feel that we cannot meet your needs, we reserve the right to decline or cancel your booking. In the event of illness or injury relating to you or your party, we may make such arrangements as we see fit and recover the costs thereof from you.

Tennis Clinic Terms & Conditions

TENNIS & SKI HOLIDAYS

TOURIST TAX

Travelling Abroad

Some countries charge a Tourist Tax, which is usually calculated per room per night. This is not included in your Holiday Cost.

Sojourn Tax. This is a tax imposed on all visitors to the country since 2007 and paid to the tourist board to maintain a high standard of service. 

Each town falls into one of four categories (A, B, C, D), which then splits the year into four basic seasons (high, early, late and low). It is worth noting that seasons do vary depending on which town you are in, but the table below gives a rough guide as to how much you can expect to pay.

What is the Charge?

Charges are displayed below and are Per Person Per Night.

  • Category A
    • High = 7kn
    • Middle = 5.50kn
    • Low = 4.50kn
  • Category B
    • High = 6kn
    • Middle = 4.50kn
    • Low = 3.50kn
  • Category C
    • High = 3.50kn
    • Middle = 3.50kn
    • Low = 2.50kn
  • Category D
    • High = 4kn
    • Middle = 2.50kn
    • Low = 2kn

In 2014, The Dubai Department of Tourism (DTCM) levied a per night tourist fee on guests staying in hotels in Dubai. 

What is the Charge?

Charges are displayed below and are Per Room Per Night.

  • AED 20 for 5* Hotels
  • AED 15 for 4* Hotels
  • AED 10 for 3* Hotels
  • AED 7 for 1-2* Hotels

The Greek government has recently approved a new law (Law 4389) that will be in force and effective as of 01.01.2018 regarding a tax for all Tourists staying in any kind of Hotel, Apartment, Villa, etc. in any destination in Greece.

What is the Charge?

Charges are displayed below and are Per Room Per Night.

  • 1-2 Stars = €0.50
  • 3 Stars = €1.50
  • 4 Stars = €3
  • 5 Stars = €4

How do I Pay?

You pay the hotel directly on arrival/departure.

What is the Charge?

Charges are displayed below and are Per Person Per Night.

  • 1-2 Stars = 6TL
  • 3 Stars = 9TL
  • 4 Stars = 12TL
  • 5 Stars = 18TL

How do I Pay?

You pay the hotel directly on arrival/departure.

Terms & Conditions Tourist Tax
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