Your guide to how a booking with Active Away works
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OVERSEAS HOLIDAYS
I'm Booking MORE than 12 weeks from the Start Date
If you are booking more than 12 weeks from the Start Date
#1 35% Deposit Payment
Deposit Paid – Wait. You’ll receive an email from us acknowledging your booking. At this stage, we will confirm your accommodation with the hotel.
If you are booking more than 12 weeks from the Start Date
24-48hrs after your initial booking
#2 Book Your Flights
Deposit Paid – OK. As soon as we’ve confirmed your accommodation we will send you an updating Booking Invoice which has a status of ‘Deposit Paid – OK.’ Please only book your flights on receipt of this email.
24-48hrs after your initial booking
As soon as you've booked your flights
#3 Complete Transfer Information
Transfer Information. Once you’ve booked your flights, if you have booked a Transfer included in your booking you’ll need to complete this form.
As soon as you've booked your flights
As soon as possible
#4 Join the WhatsApp Group
WhatsApp Group. The best way to keep in touch with your host and other participants on the trip. Join here (password Tennis2022).
As soon as possible
12 Weeks Before Travel
#5 Balance Payment
Balance Payment. We will send you a reminder email 12 weeks before travel to ask you to pay your remaining balance.
12 Weeks Before Travel
OVERSEAS HOLIDAYS
I'm Booking LESS than 12 weeks from the Start Date
If you are booking less than 12 weeks from the Start Date
#1 100% Payment
Balance Paid – Wait. You’ll receive an email from us acknowledging your booking. At this stage, we will confirm your accommodation with the hotel.
If you are booking less than 12 weeks from the Start Date
24-48hrs after your initial booking
#2 Book Your Flights
Balance Paid – OK. As soon as we’ve confirmed your accommodation we will send you an updating Booking Invoice which has a status of ‘Deposit Paid – OK.’ Please only book your flights on receipt of this email.
24-48hrs after your initial booking
As soon as you've booked your flights
#3 Complete Transfer Information
Transfer Information. Once you’ve booked your flights, if you have booked a Transfer included in your booking you’ll need to complete this form.
As soon as you've booked your flights
As soon as possible
#4 Join the WhatsApp Group
WhatsApp Group. The best way to keep in touch with your host and other participants on the trip. Join here (password Tennis2022).
As soon as possible
UK EVENTS
All Bookings
Instant
#1 100% Payment
Balance Paid. Your booking is confirmed. You can now plan your travel arrangements.
Instant
Now
#2 Download Your itinerary
Itinerary. Download your itinerary from this page and plan your travel.
Now
ALL EVENTS
Making Changes
#1 Contact Us
All booking changes are subject to our Terms & Conditions. Please Contact Us here with your change request. Please include as much information as possible.
Within 48hrs
#2 Response
We will respond to your request and let you know any costs/charges to change your booking. Please never assume a change will be possible until it’s been confirmed by Active Away.
