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The Booking Process

Your guide to how a booking with Active Away works

OVERSEAS HOLIDAYS

I'm Booking MORE than 12 weeks from the Start Date

If you are booking more than 12 weeks from the Start Date

#1 35% Deposit Payment

Deposit Paid – Wait. You’ll receive an email from us acknowledging your booking. At this stage, we will confirm your accommodation with the hotel.

If you are booking more than 12 weeks from the Start Date

24-48hrs after your initial booking

#2 Book Your Flights

Deposit Paid – OK. As soon as we’ve confirmed your accommodation we will send you an updating Booking Invoice which has a status of ‘Deposit Paid – OK.’ Please only book your flights on receipt of this email.

24-48hrs after your initial booking

As soon as you've booked your flights

#3 Complete Transfer Information

Transfer Information. Once you’ve booked your flights, if you have booked a Transfer included in your booking you’ll need to complete this form.

As soon as you've booked your flights

As soon as possible

#4 Join the WhatsApp Group

WhatsApp Group. The best way to keep in touch with your host and other participants on the trip. Join here (password Tennis2022).

As soon as possible

12 Weeks Before Travel

#5 Balance Payment

Balance Payment. We will send you a reminder email 12 weeks before travel to ask you to pay your remaining balance.

12 Weeks Before Travel

OVERSEAS HOLIDAYS

I'm Booking LESS than 12 weeks from the Start Date

If you are booking less than 12 weeks from the Start Date

#1 100% Payment

Balance Paid – Wait. You’ll receive an email from us acknowledging your booking. At this stage, we will confirm your accommodation with the hotel.

If you are booking less than 12 weeks from the Start Date

24-48hrs after your initial booking

#2 Book Your Flights

Balance Paid – OK. As soon as we’ve confirmed your accommodation we will send you an updating Booking Invoice which has a status of ‘Deposit Paid – OK.’ Please only book your flights on receipt of this email.

24-48hrs after your initial booking

As soon as you've booked your flights

#3 Complete Transfer Information

Transfer Information. Once you’ve booked your flights, if you have booked a Transfer included in your booking you’ll need to complete this form.

As soon as you've booked your flights

As soon as possible

#4 Join the WhatsApp Group

WhatsApp Group. The best way to keep in touch with your host and other participants on the trip. Join here (password Tennis2022).

As soon as possible

UK EVENTS

All Bookings

Instant

#1 100% Payment

Balance Paid. Your booking is confirmed. You can now plan your travel arrangements.

Instant

Now

#2 Download Your itinerary

Itinerary. Download your itinerary from this page and plan your travel.

Now

ALL EVENTS

Making Changes

#1 Contact Us

All booking changes are subject to our Terms & Conditions. Please Contact Us here with your change request. Please include as much information as possible.

Within 48hrs

#2 Response

We will respond to your request and let you know any costs/charges to change your booking. Please never assume a change will be possible until it’s been confirmed by Active Away.

Within 48hrs

Booking information

Booking Protection

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Family Tennis Holidays

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