BOOKING PROCESS
BOOKING
Our Process
Just select the below tabs most pertinent to the booking process information you require.
Before Booking
1. Please ensure you’ve read our Terms & Conditions thoroughly.
2. Please check through our racket standard guide.
Useful Booking Links
Calculate how many days
Use the calculator below to calculate whether you’ll pay a deposit (12 weeks or more before start date) or in full (12 weeks or less before start date).
Deposit - More than 84 Days
1. You’ll pay a 35% Deposit when booking.
2. Status – Deposit Paid – Wait – On receipt of your deposit, you’ll receive a confirmation email saying ‘Don’t book your flights.’ At this stage – our back office team get to work. No further action is required from you.
3. Status – Deposit Paid – OK – Once we’ve firmed everything up (normally in 1 working day), you’ll receive a confirmation email from our team: “Go ahead and book your flights.”
Action – At this point, you’ll need to take some action:
a) Flights – Go ahead and book your flights using our flight search tool.
b) Transfers – Once you’ve booked your flights, please submit your transfer information (if you’ve booked one).
c) WhatsApp Group – Join the WhatsApp group for your trip, so you can connect with your host and our team (password = Tennis2022).
4. Balance Payment – 12 weeks before travel, you’ll need to then make a balance payment. Don’t worry – we will send you a reminder.
Balance - Less Than 84 Days
1. You’ll pay a 100% Balance Payment when booking.
2. Status – Balance Paid – Wait – On receipt of your balance, you’ll receive a confirmation email saying ‘Don’t book your flights.’ At this stage – our back office team get to work. No further action is required from you.
3. Status – Balance Paid – OK – Once we’ve firmed everything up (normally in 1 working day), you’ll receive a confirmation email from our team: “Go ahead and book your flights.”
Action – At this point, you’ll need to take some action:
a) Flights – Go ahead and book your flights using our flight search tool.
b) Transfers – Once you’ve booked your flights, please submit your transfer information (if you’ve booked one).
c) WhatsApp Group – Join the WhatsApp group for your trip, so you can connect with your host and our team (password = Tennis2022).
Questions
Why such a high deposit? – We need a firm commitment! Courts and Coaches are expensive and do have to be planned many months in advance. Cancellations make things rather tricky and do have an impact on the make-up of a group. This is why we offer discounts for booking in early (no discounts when booking late)!
Can i do a payment plan? – Unfortunately not. This is something we are exploring in the future.
Can I pay my balance early? – Yes.
What cards do you accept? Mastercard & Visa (Amex is not accepted due to high fees).
Why can’t you confirm my booking instantly? – Players & Rooms. We want to ensure that we have enough players booked on to your week and that a room is confirmed for you.
School Tennis Tours
Your school tennis tour expert will explain the process in full for you as it will depend on whether the school is managing the payment or Active Away are.
No Accommodation (UK Clinics)
1. You’ll pay 100% of the amount due when booking.
2. Confirmation is instant.
Making Changes
– Please note all changes are subject to our Terms & Conditions and will incur an administration fee (unless specified).
– To make a change to your booking, please click the below button to contact our team.
PARTNERS
