2021 Holidays

TRAFFIC LIGHT SYSTEM

Last updated on the 10/05/2021

With the latest announcement from the UK Government on the 7th May and the introduction of the new Traffic Light System, we know you may have some questions!

  1. Travelling to Greece? – Download Checklist
  2. Travelling to Portugal? – Download Checklist

Here’s the link to the latest Traffic Light List.

Requirements for Travel back to the UK Green Country Amber Country
Complete a Passenger Locator Form 48 hours before you’re due to return Yes Yes
Take an antigen (rapid flow) test before you begin your journey home Yes, within the three days before you travel home. Yes, within the three days before you travel home.
Take a PCR test /tests after you get home. Yes, one within the first two days of your return Yes, on days 2 and 8 after your return.
Self-isolate at home No Yes, for 10 days, unless you opt in to the Test to Release scheme.
Quarantine in a hotel No No
Test to release option – take a second PCR test early N/A Yes, on day 5 after your return – if this test comes back negative, you’ll be able to end your self-isolation.
Is my holiday going ahead? Your holiday is planned to go ahead. Your holiday is planned to go ahead. If you’re not able to self-isolate on your return home, you’ll be able to change your booking to another date or destination for free

Most countries require a Negative PCR Test before you arrive. However this may differ depending on your destination.

Please check the entry requirements for the country you are going to.

- For Greece - Click Here

- For Portugal - Click Here

- For Turkey - Click Here

- For Croatia - Click Here

- For Dubai - Click Here

- For Spain - Click Here

  1. Complete a Passenger Locator Form - You must complete a passenger locator form online before you arrive in the UK. It’s free to submit the form.You can submit the form any time in the 48 hours before you arrive in the UK.
  2. Take an Antigen Covid-19 Test -  You must take the test in the 3 days before the service on which you will arrive in England departs.
    For example, if you travel directly to England on Friday, you must take the test on the Tuesday, Wednesday or Thursday.
  3. Book and Pay for a Day-2 PCR Covid-19 Test - On day 2 of your arrival home.

If your holiday is to a destination that is 'orange' and there isn't an upcoming review before your holiday start date - we will contact you directly.

If the hotel is open, and enough clients want to travel then we may run the trip. 

Please await contact from us as there are many different options if your destination country is orange.

Please check the entry requirements for the country you are going to.

- For Greece - Click Here

- For Turkey - Click Here

- For Croatia - Click Here

- For Dubai - Click Here

- For Spain - Click Here

If your destination is Red, then we will not be running the holiday, and you will be eligible for the below options..

By choosing to not have a refund you help us as a business survive & provide you with a quality service that you can enjoy for years to come.

  1. Change your holiday to an amber/green destination.
  2. Defer your Holiday to a later/different date.
  3. Credit Note for the full amount you've paid.
  4. Full Refund for your whole trip.

For Green Countries - Choose the £152 'PCR & Green Arrivals bundle' here.

For Amber Countries - Please visit Eurofins website, and choose the following:

  1. Test to Depart (£44.90) - here
  2. Day 2 & Day 8 Tests - (£98.90) - here
  3. Day 5 Test To Release (optional £44.90) - here

Please Note - The ‘swabbing date/time’ is from the moment you register your kit.

Lateral Flow tests can be conducted by all of our hotels, so you can get one out in the resort. 

Alternatively you can get one for £26 on this link here.

NHS tests are NOT accepted in any form.

Your arrival day in the UK is classed as 'Day 0.' 

For Greece - Click Here

For Portugal - Click Here

For the UK - Click Here

Tennis & Ski Holidays

TRAVEL & COVID-19

Answering questions you may have about your upcoming Tennis Holiday

We very much appreciate all the support we’ve received throughout the challenges of Covid-19. The feedback we’ve received on how we’ve dealt with the challenges has been exemplary and we’d like to maintain this.

With the ongoing uncertainty  and travel restrictions we’ve put together answers to our most commonly asked questions.

Please make sure you have valid Travel Insurance!

Whether your holiday goes ahead or not is completely down to the FCO advice for that destination. If the FCO says it's not safe to travel then your holiday will be cancelled. 

Please Note - FCO Advice is only valid for 21 days from today meaning, that if your holiday departure date is more than 21 days from today, the advice does not yet pertain to your holiday.

We may continue to run our trips even if the FCO advises against all but essential travel. 

We had several trips in 2020 that went ahead as the hotel was open, flights were going and clients were still happy to travel. We do require written confirmation from you before you travel.

We recommend StaySure Travel Insurance who do cover for travel against FCO advice.

Please don't panic! If your trip includes 2 or more parts then it's covered under the Package Travel Regulations. An example of 2 or more parts would be:

  • Flights & Tennis
  • Accommodation & Tennis
  • Accommodation & Transfers
  • Flights & Tennis & Accommodation

As you can imagine, this is an extremely busy time for us with limited resources, however we will be in touch with you as soon as possible.

You can help us by waiting for us to contact you.

It's been a very challenging 2020-2021 for all of us at Active Away. By choosing to not have a refund you help us as a business survive & provide you with a quality service that you can enjoy for years to come.

Here are your options if your holiday is cancelled by us:

  1. Defer your Holiday to a later/different date.
  2. Credit Note for the full amount you've paid.
  3. Full Refund for your whole trip.

As we mentioned above - FCO advice is only valid for 21 days from today.

If you are to cancel for any reason before we've cancelled your holiday then you would lose an amount you've paid, as per our Terms & Conditions.

Cancellation Charges from Departure Date

  • More than 70 Days – Lose Deposit
  • 69-49 Days – Lose 50% or Deposit if greater
  • 48-29 Days – Lose 75% or Deposit if greater
  • 28-15 Days – Lose 90% or Deposit if greater
  • 14 Days or Less – Lose 100% (Including ‘no show’ or leaving early.)

This is subject to each individual flight and hotel operators’ regulations; we would need to investigate the options for you on this.

Hotels

Most of our hotels are being quite flexible on this as long as the booking remains within the same hotel and you don’t move to one of our other hotels.

Flights

Most airlines will allow you to make a date change, this will usually incur and admin charge and a charge in the difference in fare.

I want to change my trip

Please Contact Us here and we will investigate your options.

If your hotel closes, then we will do the following:

  1. Offer you alternative travel arrangements.

If these alternative travel arrangements don't work for you, then you can choose:

  1. Defer your Holiday to a later/different date.
  2. Credit Note for the full amount you've paid.
  3. Full Refund for your whole trip.

Please remember - if you can defer or take a credit note, you help us survive!

I'VE BOOKED MY FLIGHT AS PART OF THE PACKAGE

If your flight is cancelled or changed by more than 24 hours, we will do the following:

  1. Offer you alternative flight arrangements.

If these flight arrangements don't work for you, then you can choose:

  1. Defer your Holiday to a later/different date.
  2. Credit Note for the full amount you've paid.
  3. Full Refund for your whole trip.

Please remember - if you can defer or take a credit note, you help us survive!

I'VE BOOKED MY FLIGHT MYSELF

You will need to find alternative travel arrangements yourself. 

In this case - our Package (accommodation & tennis) is still going ahead, so we are unable to offer you a Deferral/Credit Note/Refund.

Unfortunately in this case, as you've accepted a change to your trip, it would be subject to our normal Terms & Conditions.

Unfortunately in this case, as you've terminated your contract with us, we wouldn't provide a refund.

Yes, unfortunately someone will need to pay for the Single Room Supplement charge.
 

We would do our best to assist you in any way we could.
However in this instance we would not be liable for any costs incurred.
We would suggest checking with your Travel Insurer.

IF THIS HAPPENS BEFORE YOU TRAVEL
 
In 2020 when this happened, the FCO advice was then changed to 'all but essential travel.' We would provide you with the below options:
 
  1. Travel as planned if there was a large enough group willing to go.
  2. Defer your Holiday to a later/different date.
  3. Credit Note for the full amount you've paid.
  4. Full Refund for your whole trip.
 
 
IF THIS HAPPENS WHILST YOU ARE OUT IN A RESORT
 
In this case, we would not be liable to get you home any earlier than your existing arrangements. 
If you have to get back - you would need to book your own travel & claim the costs back from your Travel Insurer.

Please don't travel.

In this case, we would not be liable - you would need to contact your Travel Insurer.

Travel with Covid

Our Hotels

HOTELS & COVID-19

Our hotels have been working hard to ensure protocols are in place ahead of Travel in 2021.

Please select your resort below for information about the hotel’s protocol.

CLICK HERE TO VIEW COVID-19 SAFETY MEASURES

Hotels & Covid-19

Tennis Clinics

YOUR TENNIS CLINIC & COVID-19

We are being extremely flexible with our Tennis Clinics.

Please view some of our commonly asked questions below.

Yes, absolutely. Please just give us as much notice as possible.

You can Email Us here to change your clinic - please include your Booking Reference and the date you'd like to change your Tennis Clinic to.

We can offer you a Credit Note for the full amount you've paid. As & when we have more clinics available you can move your booking.

We can rearrange your clinic at no extra cost.

You can Email Us here to change your clinic - please include your Booking Reference and the date you'd like to change your Tennis Clinic to.

Our clients safety is our number 1 priority.

We will follow all government & LTA guidance correct for your location.

  1. Hand Sanitiser will be available on site.
  2. Social Distancing will be in place where possible.
  3. Washing of Hands after each session will be encouraged.

Tennis Clinic Terms & Conditions
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