Play & Watch Events FAQs
We’ve got it – you are considering booking or have booked a Play & Watch Event and have a few queries? We’ve heard every question you can imagine and have answered those below for you!
Contents
Pre-Booking
How do I view all of your Play & Watch Events?
To view all of our Play & Watch Events, please click here.
How many people are booked onto an event?
To view our availability for all of our events, please click here.
Can the single supplement be removed after booking?
The single supplement can be removed from your booking but only if you decide to share a room with someone.
Can I share a room with someone who I don't know?
We don’t offer the option to share a room with someone you don’t already know.
How do I know what tennis standard to input?
One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here’s a little more information:
You will Play Up & Play Down – There will be times during your Active Away Tennis Holiday where you ‘Play Up a level’ (maybe even against the coaches) and also times where you’ll ‘Play Down a Level. We try to make this as even as possible.
Tennis Standards – Please visit this page to see our self rating guide.
Changing Groups – Please never be afraid to speak to your host about changing groups if you feel over/under challenged.
Can I pay my balance in monthly instalment?
We operate on the following payment terms:
35% Deposit at the time of Booking
Balance Payment 12 Weeks before Travel
If you would like to pay your balance before it’s due, just contact us here.
How does the booking process work?
To find out exactly how our booking process works, please click here.
What is your cancellation policy?
At Active Away, we genuinely care about our guests and are committed to providing the best support possible.
For information regarding our cancellation policy, please click here to read our Terms and Conditions, which outline all our policies.
I am a singles player, not a doubles player. Would I still benefit from one of your tennis holidays?
Our tennis programme is designed to help you become a more skilled and confident doubles player. While we do cover some technique that benefits all players, the primary focus is on doubles tactics and strategy.
Are flights included?
Flights are not included in our package. However, both the tennis programme and accommodation are included, and you can add airport transfers for an additional cost.
Are airport transfers included?
They are not included within our base package, but can be added upon booking. You can read more about Airport Transfers here.
What is the Single Occupancy Supplement?
The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.
a) Why do I have to pay the Single Occupancy Supplement? Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’
b) Can someone else share my room if I’ve paid for the Single Occupancy of it? No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.
c) Do you make any margin on the Single Occupancy Supplement? No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.
Am I financially protected?
Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Tennis.
How do I apply my discount code?
You can only use 1 Discount Code per Tennis Holiday.
If you are struggling to find where to apply your discount code please check this image.
Referral discounts do ‘stack’ on top of normal discount codes, please contact us here in this eventuality.
Who will be hosting my holiday?
Your holiday will be hosted by one of our highly trained tennis experts. They are an LTA Level 4/5 Qualified Coach, extremely personable and friendly!
Will I feel left out/lonely if I join on my own?
Without a doubt no! Socialising is one of our biggest USPs outside of our tennis coaching programme and one of the reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.
Off the court, we love to create lasting memories by dining together and enjoying the evening entertainment.
How do I add extra nights onto my holiday?
To add extra nights onto your holiday, please email our back-office team here and we’ll provide you with quotes and availability.
How long does it take for my booking to be confirmed?
We aim to confirm all bookings within 24 to 48 hours of your initial reservation, however this is dependent on the time of release of the ATP tournament tickets.
Can I bring a non-playing partner or family member?
Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.
Are there any additional costs I should be made aware of?
Additional costs may apply depending on the hotel you’re staying at and if you choose to join the group at one of the a la carte restaurants.
On some holidays, we also offer the option of dining at a local restaurant outside the resort on the final evening, which would incur an extra charge. This plan will be decided during the trip based on the group’s preference.
Can I bring a non-playing partner or family member?
Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.
Are there any additional costs I should be made aware of?
Additional costs may apply depending on the hotel you’re staying at and if you choose to join the group at one of the a la carte restaurants.
On some holidays, we also offer the option of dining at a local restaurant outside the resort on the final evening, which would incur an extra charge. This plan will be decided during the trip based on the group’s preference.
If you’re planning any activities on your day off, such as excursions, we recommend bringing cash in the local currency to cover any expenses.
Pre-Travel
Is there a WhatsApp group for my trip?
Yes! You can join the WhatsApp group here (password is Tennis2022 with a capital T).
Can you recommend/help me with flights?
Absolutely! We have created a handy tool here to help you search for flights, with our partner SkyScanner.
I have a dietary requirement, do I need to let you know?
While the resorts we partner with are able to accommodate all dietary requirements, please inform us here so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.
I've booked my trip and would like to invite my friends. Will I receive a referral discount for this?
Absolutely! If your friend(s) have never participated in an Active Away event before, you will receive a £50 referral discount for each person who books a holiday based on your referral.
I've booked a trip with you. How do I become a member?
Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering here. It’s free and comes with many exclusive benefits you’ll love!
Where should I pack my tennis racket?
Hold Luggage only!
It is a CAA Requirement for your tennis racket to be in your hold luggage, we do not recommend risking trying to bring it as hand luggage.
Aircraft companies are supposed to remove tennis rackets from the plane if seen being brought as hand luggage.
What do I need to bring on my Play & Watch event?
To know exactly what to bring on your trip, please read our guide here.
Is there an opportunity for private coaching?
If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our coaches are available for private lessons outside the tennis programme.
Pricing varies by coach and can be arranged directly with them at the resort.
My flights have changed and I have a transfer booked with you, how do I let you know?
Don’t worry – just complete this form with your new Transfer Information and we’ll sort everything out for you.
Is there anything you would recommend for the Day Off?
We understand planning your day off can be quite tricky! Here are our Day Off guides which will hopefully help.
When you’re out on resort, your host can help you with any excursion bookings or day trips out.
What tickets do we get for the ATP Tournament?
We typically book tickets for the Quarter Finals of the Mens ATP Tournament.
Is there a dress code for the tournament?
There isn’t a strict dress code however we would suggest wearing something that is smart/casual to the tournament.
What is the exact itinerary for my trip?
Our itineraries are subject to change however please click here to view our Play & Watch itinerary.
On the Trip
I'm loving my holiday, can I extend my trip?
Assuming the hotel has availability, why not!
Please contact our team here and we will help you arrange. this.
Please do not change your flight home until our team have. confirmed it’s OK to do so.
I'm loving my holiday, how can I rebook?
To rebook another tennis holiday, please click here to view our offers and go ahead with the booking!
My friends would love this type of holiday, can I organise a group to come out with me next time?
Most definitely! To become a group organiser, please complete our short Contact Us form here. We will take of your group and make sure you’re all accommodated.
Can I have a private lesson whilst I'm here?
Absolutely! Choose your preferred coach from our team, and they will coordinate the lesson and payment directly with you.
Do I need to pre-order for the evening meals?
At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click here.
Can I have some help planning my Day Off?
We understand planning your day off can be quite tricky! Here are our Day Off guides which will hopefully help.
You can also speak to your host who will be happy to help with any excursion bookings or day out ideas.
I'm feeling sore/achey. Do I need to take part in every session?
Not at all! This is your holiday and we want you to enjoy it as much as possible which means you can play as much or as little as you would like.
Just let your host know so they can plan for the day around this.
Are the courts free to book outside of the programme?
Most of the resorts we visit offer free court bookings, but feel free to confirm with your host, who can assist you in reserving courts at the tennis centre or through reception.
Can I switch groups if I feel like I'm in the wrong one?
Yes! If you feel like you are being under or over challenged please do inform your host who will accommodate the groups accordingly.
I don't feel like dining with the group tonight, can I eat separately?
Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.
How do I find out my transfer departure time?
Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.
I've broken my strings. Can I get them re-strung?
Some of the resorts we visit have a stringing machine available. If not, one of the coaches will be happy to lend you a spare racket.
How do I give my feedback?
I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?
If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.
Alternatively, you can speak to reception, and they’ll be happy to assist as well.