Ski Holiday FAQs
FAQs
Ski Holidays
We’ve got it – you are considering booking or have booked an Adult Ski Holiday and have a few queries? We’ve heard every question you can imagine and have answered those below for you!
Ski Holidays
Pre-Booking
Those pesky queries before you book – we know it’s a big decision to make a booking.
We host our Ski Holidays within the village of Alagna Valsesia which is in the heart of Monterosa, Italy.
To view our Ski Holiday location, please click here and use the filters to narrow down your options.
This holiday is designed for intermediate to advanced skiers. If you’re comfortable skiing blue and red runs, this trip is perfect for you.
Your booking includes accommodation on a B&B board basis, ski pass, and guided group sessions led by Active Away.
Yes, equipment rental is available on-site at the hotel. We can assist with securing rentals if required.
To view our availability for all of our events, please click here.
The single supplement can be removed from your booking but only if you decide to share a room with someone.
We don’t offer the option to share a room with someone you don’t already know.
You don’t have to ski everyday if you don’t want to! We have all levels of fitness on our holidays – from 35 – 80 year olds. We would recommend a basic level of fitness to be able to ski.
We operate on the following payment terms:
35% Deposit at the time of Booking
Balance Payment 12 Weeks before Travel
If you would like to pay your balance before it’s due, just contact us here.
To find out exactly how our booking process works, please click here.
At Active Away, we genuinely care about our guests and are committed to providing the best support possible.
For information regarding our cancellation policy, please click here to read our Terms and Conditions, which outline all our policies.
Flights are not included in our package. However, both the ski pass and accommodation are included, and you can add airport transfers for an additional cost.
They are not included within our base package, but can be added upon booking. You can read more about Airport Transfers here.
The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.
a) Why do I have to pay the Single Occupancy Supplement? Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’
b) Can someone else share my room if I’ve paid for the Single Occupancy of it? No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.
c) Do you make any margin on the Single Occupancy Supplement? No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.
Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Ski.
You can only use 1 Discount Code per Ski Holiday.
If you are struggling to find where to apply your discount code please check this image.
Referral discounts do ‘stack’ on top of normal discount codes, please contact us here in this eventuality.
Without a doubt no! Socialising is one of our biggest USPs and one of the main reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.
Off the slopes, we love to create lasting memories by dining together and enjoying the evening entertainment.
To add extra nights onto your holiday, please email our back-office team here and we’ll provide you with quotes and availability.
We aim to confirm all bookings within 24 to 48 hours of your initial reservation.
Absolutely, the more the merrier! Non-skiers are welcome and can enjoy the hotel’s spa facilities, scenic walks, and local excursions.
Additional costs may apply depending on the hotel you’re staying at, the board basis of that hotel and if you choose to join the group at one of the a la carte restaurants.
We stay at the 4-star Hotel Cristallo, which offers spacious rooms, a spa, and modern amenities to ensure a comfortable stay.
We keep our group sizes small to ensure personalised guidance and a cohesive experience on the slopes. We take up to 12 guests per trip.
Ski Holidays
Pre-Travel
You’re all set and ready to travel, but you have a few queries about your trip ahead – here’s some FAQs answered for you.
Yes! You can join the WhatsApp group here (password is Tennis2022 with a capital T).
Absolutely! We have created a handy tool here to help you search for flights, with our partner SkyScanner.
While the resorts we partner with are able to accommodate all dietary requirements, please inform us here so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.
Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering here. It’s free and comes with many exclusive benefits you’ll love!
Absolutely! Enjoy various evening activities, from spa relaxation to group dinners and après-ski options tailored for our group.
To know exactly what to bring on your ski holiday, please read our guide here.
If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our host will help you organise a lesson with a local ski instructor. We know the most friendly instructors!
Don’t worry – just complete this form with your new Transfer Information and we’ll sort everything out for you.
Each day includes a mix of guided skiing, free time to explore the resort, and evening meals with excellent company. You can view the full itinerary here
The transfer from Milan Malpensa Airport to Hotel Cristallo is 1 hour 45 minutes.
Ski Holidays
On the Trip
We know that last-minute questions can come up during your stay. It’s important that we address these to ensure you have an amazing experience with us.
Assuming the hotel has availability, why not!
Please contact our team here and we will help you arrange. this.
Please do not change your flight home until our team have. confirmed it’s ok to do so.
To rebook holiday, please click here to view our offers and go ahead with the booking!
Most definitely! To become a group organiser, please complete our short Contact Us form here. We will take of your group and make sure you’re all accommodated.
Absolutely! Our host will help you organise a private lesson with a local ski instructor. We know the most friendly instructors!
At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click here.
Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.
Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.
If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.
Alternatively, you can speak to reception, and they’ll be happy to assist as well.
PARTNERS
