Padel Holiday FAQs
FAQs
Padel Holidays
We’ve got it – you are considering booking or have booked an Adult Padel Holiday and have a few queries? We’ve heard every question you can imagine and have answered those below for you!
PADEL HOLIDAYS
Pre-Booking
Those pesky queries before you book – we know it’s a big decision to make a booking.
To view all of our Padel Holiday locations, please click here.
Don’t forget to use the filters to narrow down your options!
The easiest way to explore all our Padel Holiday dates is by checking out our events webpage here. You can use the filter to narrow down your options.
To view our availability for all of our events, please click here.
The single supplement can be removed from your booking but only if you decide to share a room with someone.
We don’t offer the option to share a room with someone you don’t already know.
One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here’s a little more information:
You will Play Up & Play Down – There will be times during your Active Away Padel Holiday where you ‘Play Up a level’ (maybe even against the coaches) and also times where you’ll ‘Play Down a Level. We try to make this as even as possible.
Padel Standards – Please visit this page to see our self rating guide.
Changing Groups – Please never be afraid to speak to your host about changing groups if you feel over/under challenged.
We operate on the following payment terms:
35% Deposit at the time of Booking
Balance Payment 12 Weeks before Travel
If you would like to pay your balance before it’s due, just contact us here.
To find out exactly how our booking process works, please click here.
At Active Away, we genuinely care about our guests and are committed to providing the best support possible.
For information regarding our cancellation policy, please click here to read our Terms and Conditions, which outline all our policies.
Game4Padel is the UK’s leading padel operator with the most venues open across the UK as well as venues open in Spain and Melbourne. We decided to partner up with them to provide exceptional opportunities to our clients and experience the thrill of padel tennis.
Flights are not included in our package. However, both the padel programme and accommodation are included, and you can add airport transfers for an additional cost.
They are not included within our base package, but can be added upon booking. You can read more about Airport Transfers here.
The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.
a) Why do I have to pay the Single Occupancy Supplement? Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’
b) Can someone else share my room if I’ve paid for the Single Occupancy of it? No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.
c) Do you make any margin on the Single Occupancy Supplement? No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.
Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Tennis.
You can only use 1 Discount Code per Padel Holiday.
If you are struggling to find where to apply your discount code please check this image.
Referral discounts do ‘stack’ on top of normal discount codes, please contact us here in this eventuality.
Through our partnership with Game4Padel, there will be a mix of top-tier coaching – half from our Active Away padel coaches and half from the experts at Game4Padel, ensuring you’re in safe hands!
Without a doubt no! Socialising is one of our biggest USPs outside of our padel coaching programme and one of the reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.
Off the court, we love to create lasting memories by dining together and enjoying the evening entertainment.
To add extra nights onto your holiday, please email our back-office team here and we’ll provide you with quotes and availability.
We aim to confirm all bookings within 24 to 48 hours of your initial reservation.
Absolutely, the more the merrier! All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.
Since both of our Padel Hotels operate on a B&B basis, breakfast is included, but lunch, dinner, and drinks are additional and will be added to your room bill to be settled at the end of your stay.
We’ll also be dining outside the hotel for some meals, so please keep this in mind. Additionally, if you’re interested in excursions, having some cash on hand will be useful for any activities you wish to join.
PADEL HOLIDAYS
Pre-Travel
You’re all set and ready to travel, but you have a few queries about your trip ahead – here’s some FAQs answered for you.
Yes! You can join the WhatsApp group here (password is Tennis2022 with a capital T).
Absolutely! We have created a handy tool here to help you search for flights, with our partner SkyScanner.
If you are booked onto one of our Padel Holidays at Dona Filipa Hotel, you will need to book your flight into Faro Airport.
If you are booked onto one of our Padel Holidays at Oliva Nova Hotel, you can choose to fly into Alicante Airport which is a 90-minute transfer or into Valencia Airport which is a 50-minute transfer.
While the resorts we partner with are able to accommodate all dietary requirements, please inform us here so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.
Absolutely! If your friend(s) have never participated in an Active Away event before, you will receive a £50 referral discount for each person who books a holiday based on your referral.
Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering here. It’s free and comes with many exclusive benefits you’ll love!
Yes, we recommend bringing your own, however if you do not own one yourself, there are padel rackets you can rent at both resorts.
To know exactly what to bring on your padel holiday, please read our guide here.
If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our coaches are available for private lessons outside the tennis programme.
Pricing varies by coach and can be arranged directly with them at the resort.
Don’t worry – just complete this form with your new Transfer Information and we’ll sort everything out for you.
Yes! Every hotel that Active Away host at has Wi-Fi.
PADEL HOLIDAYS
On the Trip
We know that last-minute questions can come up during your stay. It’s important that we address these to ensure you have an amazing experience with us.
Assuming the hotel has availability, why not!
Please contact our team here and we will help you arrange. this.
Please do not change your flight home until our team have. confirmed it’s ok to do so.
To rebook another tennis holiday, please click here to view our offers and go ahead with the booking!
Most definitely! To become a group organiser, please complete our short Contact Us form here. We will take of your group and make sure you’re all accommodated.
Absolutely! Choose your preferred coach from our team, and they will coordinate the lesson and payment directly with you.
At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click here.
Yes! If you feel like you are being under or over challenged please do inform your host who will accommodate the groups accordingly.
Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.
Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.
If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.
Alternatively, you can speak to reception, and they’ll be happy to assist as well.
PARTNERS
